Payment Policy
By placing an order through Qaydan Mart, customers agree to comply with this Payment Policy and the applicable Terms & Conditions.
1. Payment Overview
Qaydan Mart provides an online marketplace where customers can purchase products from multiple independent vendors.
Depending on availability, location, product category, and order type, Qaydan Mart may support different payment methods, including:
Cash on Delivery (COD)
Debit/Credit Cards
Mobile Financial Services (MFS)
Internet Banking
Online Payment Gateway
Bank Payment
Other payment methods made available by Qaydan Mart
Available payment methods may vary depending on the customer's location, order value, vendor, product, and other transaction conditions.
2. Accepted Payment Methods
Qaydan Mart may accept payments through authorized payment service providers and financial institutions.
Available methods may include:
2.1 Cash on Delivery
Customers may pay the applicable order amount when the order is delivered, where COD is available.
COD may not be available for:
Certain products;
Certain locations;
High-value orders;
Certain vendors;
Customized products; or
Orders that require advance payment.
Qaydan Mart reserves the right to limit or disable COD for individual orders.
2.2 Debit and Credit Cards
Customers may pay using supported debit or credit cards through Qaydan Mart's authorized payment gateway.
Customers must provide accurate payment information and must have sufficient authorization from the card issuer.
Qaydan Mart does not normally store complete card information unless permitted and required through secure payment infrastructure.
2.3 Mobile Financial Services
Where supported, customers may make payments through authorized mobile financial service providers.
The transaction must be completed using the customer's valid account and the payment instructions displayed during checkout.
2.4 Internet Banking
Customers may be able to pay through supported online banking services.
Bank payment availability may depend on the payment gateway and the customer's financial institution.
2.5 Other Payment Methods
Qaydan Mart may introduce additional payment methods from time to time.
The payment methods displayed during checkout will be the applicable payment options for that transaction.
3. Order Confirmation and Payment
An order is considered successfully placed only after Qaydan Mart receives the required order information and, where applicable, confirmation of payment.
For prepaid orders:
Customer selects the products.
Customer proceeds to checkout.
Customer selects a payment method.
Customer completes the payment through the authorized payment channel.
Payment confirmation is received.
The order is submitted for processing.
A payment transaction alone does not necessarily guarantee order acceptance if the product is unavailable, the transaction fails verification, or another legitimate issue prevents fulfillment.
4. Payment Authorization
All online payments may be subject to authorization and verification by the relevant payment gateway, bank, card issuer, mobile financial service provider, or other payment institution.
Qaydan Mart may cancel or place an order on hold where:
Payment authorization fails;
Transaction information is inconsistent;
Fraud or unauthorized activity is suspected;
Duplicate payment is detected;
Payment confirmation cannot be verified; or
The payment provider reports an issue.
5. Payment Security
Qaydan Mart takes reasonable measures to protect payment-related information and transactions.
Payments may be processed through third-party payment gateways, banks, mobile financial service providers, and other authorized payment processors.
Customers should:
Never share OTPs with another person;
Never share card PINs;
Never disclose mobile banking PINs;
Verify the payment amount before confirming a transaction;
Use only official Qaydan Mart payment channels; and
Report suspicious payment requests immediately.
Qaydan Mart will not normally request a customer's confidential PIN, OTP, or full payment credentials through unofficial communication channels.
6. Payment Gateway and Third-Party Services
Qaydan Mart may use third-party payment processors to facilitate online payments.
Such providers may have their own:
Terms of service;
Privacy policies;
Transaction limits;
Security requirements;
Processing fees; and
Refund procedures.
Customers may be required to comply with the applicable requirements of the selected payment provider.
7. Payment Processing Fees
Depending on the payment method, Qaydan Mart may charge applicable processing, convenience, transaction, or service fees.
Any applicable customer-facing fee should be displayed before the customer confirms the order.
Where a payment provider imposes a fee that is not included in the displayed product price, Qaydan Mart may disclose the applicable charge during checkout.
8. Product Price and Taxes
Product prices displayed on Qaydan Mart may be determined by individual vendors.
Unless otherwise stated, the applicable amount payable by the customer may include:
Product price;
Applicable taxes or VAT, where applicable;
Delivery charges;
Service charges, where applicable;
Payment processing fees, where applicable; and
Other clearly disclosed charges.
The final payable amount will be displayed before order confirmation.
9. Multivendor Orders
Because Qaydan Mart is a multivendor marketplace, a single customer order may contain products from multiple vendors.
Depending on the platform's order structure:
Products may be grouped by vendor;
Separate shipments may be made;
Delivery charges may vary by vendor or shipment;
Refunds may apply to individual products;
Vendor-specific return conditions may apply; and
Payment settlement may be distributed among the relevant vendors.
The customer's final checkout amount will reflect the applicable charges shown at checkout.
10. Vendor Payment Settlement
Qaydan Mart may collect customer payments on behalf of participating vendors where applicable.
After an order is successfully fulfilled and any applicable return, refund, dispute, or verification period has been completed, Qaydan Mart may settle the vendor's eligible amount according to the vendor agreement.
Vendor settlement may be affected by:
Platform commission;
Delivery charges;
Payment gateway charges;
Applicable taxes;
Refunds;
Returns;
Chargebacks;
Discounts funded by the vendor;
Penalties or adjustments under the vendor agreement; and
Other authorized deductions.
The exact vendor settlement cycle and commission structure may be governed by the separate Qaydan Mart Vendor Agreement.
11. Vendor Commission
Qaydan Mart may charge vendors a commission for sales generated through the marketplace.
Commission may be calculated based on:
Product category;
Product selling price;
Promotional arrangements;
Vendor agreement; or
Other marketplace terms.
The applicable commission structure will be communicated to vendors through the Qaydan Mart vendor agreement, dashboard, or other official communication.
12. Discounts and Promotional Offers
Qaydan Mart and individual vendors may offer:
Discount coupons;
Promotional discounts;
Seller discounts;
Platform-funded discounts;
Cashback;
Voucher codes;
Campaign discounts; or
Other promotional benefits.
Each promotion may have separate terms, including:
Minimum order value;
Maximum discount;
Validity period;
Eligible products;
Eligible vendors;
Eligible customers; and
Payment-method restrictions.
Only valid promotional offers displayed or officially communicated by Qaydan Mart should be considered applicable.
13. Failed Payment
If a payment fails, the order may not be confirmed.
Common reasons for failed payments include:
Insufficient balance;
Incorrect payment information;
Bank restrictions;
Payment gateway errors;
Expired card;
Transaction limits;
Network problems;
Security verification failure; or
Payment provider downtime.
Customers may retry the payment using the same or another available payment method.
14. Payment Deducted but Order Not Confirmed
If money has been deducted from the customer's account but the Qaydan Mart order was not successfully confirmed, the customer should contact Qaydan Mart Customer Support.
Customers may be asked to provide:
Order/reference number;
Transaction ID;
Payment method;
Transaction date and time;
Paid amount;
Screenshot or payment receipt; and
Relevant payment provider information.
Qaydan Mart may verify the transaction with the relevant payment provider before initiating any refund or adjustment.
15. Duplicate Payment
If a customer accidentally makes multiple payments for the same order, Qaydan Mart may investigate the duplicate transaction.
Once the duplicate payment is verified, the excess amount may be refunded or adjusted according to the applicable payment provider's procedures.
16. Refunds
Refunds are governed by Qaydan Mart's applicable Return and Refund Policies.
A refund may be issued where:
An order is cancelled;
A product is unavailable after payment;
A return is approved;
A wrong or defective product is received;
A duplicate payment is verified;
A payment is successfully received but the order cannot be fulfilled; or
Another legitimate refund condition applies.
Refunds may be made through the original payment method or another approved method, depending on the circumstances and payment provider.
17. Refund Processing Time
After a refund is approved, Qaydan Mart will initiate the refund according to its applicable processing procedure.
The time required for the refunded amount to reach the customer's account may vary depending on:
Payment method;
Bank;
Card issuer;
Mobile financial service provider;
Payment gateway;
Transaction verification; and
Financial institution processing time.
Qaydan Mart cannot guarantee the exact time required by a third-party financial institution.
18. Cash on Delivery Payment
For COD orders:
The customer must pay the amount shown as payable at delivery.
The customer should verify the order and applicable amount before making payment.
COD may have specific order-value or location limitations.
Repeated refusal of COD orders may result in restrictions on future COD availability.
Where a customer refuses an eligible COD order without a valid reason, Qaydan Mart may recover applicable delivery or return logistics costs where permitted by its policies and applicable law.
19. Payment Disputes and Chargebacks
Customers should first contact Qaydan Mart regarding any payment or billing dispute.
Where a customer initiates a chargeback through a card issuer or payment provider, Qaydan Mart may provide relevant transaction and order information to the payment provider for investigation.
Qaydan Mart reserves the right to suspend or restrict accounts involved in fraudulent or abusive chargeback activity, subject to applicable law.
20. Unauthorized Transactions
If a customer believes that an unauthorized transaction has occurred, the customer should:
Contact the relevant bank or payment provider immediately.
Secure or block the affected payment account where appropriate.
Contact Qaydan Mart Customer Support.
Provide the relevant transaction details.
Qaydan Mart may investigate suspicious transactions and cooperate with authorized payment providers or relevant authorities where required.
21. Payment Verification
For security purposes, Qaydan Mart may request additional information or verification for certain transactions.
Verification may be required for:
High-value orders;
Suspicious transactions;
Multiple failed payment attempts;
Unusual account activity;
Refund requests;
Payment disputes; or
Other transactions requiring additional security review.
Qaydan Mart may cancel or hold an order if the required verification cannot be completed.
22. Incorrect Payment Information
Customers are responsible for providing accurate payment and billing information.
Qaydan Mart is not responsible for delays or payment failures caused by incorrect information provided by the customer.
Customers should carefully review:
Name;
Mobile number;
Billing information;
Payment method;
Transaction amount; and
Other required information
before completing payment.
23. Vendor Responsibility for Payment-Related Issues
Vendors must:
Provide accurate product pricing;
Maintain accurate product availability;
Honor approved promotional prices;
Cooperate with refund and return procedures;
Provide accurate vendor information;
Avoid requesting unauthorized payments from customers; and
Use only payment methods approved by Qaydan Mart for marketplace transactions.
Vendors must not ask customers to bypass Qaydan Mart's official payment process for marketplace orders unless expressly authorized by Qaydan Mart.
24. Off-Platform Payments
Customers are encouraged to make marketplace payments only through payment methods officially provided by Qaydan Mart.
Qaydan Mart may not be responsible for payments made directly to an individual vendor through unofficial channels where such payment was not authorized by Qaydan Mart.
Customers should report any vendor requesting unauthorized off-platform payment.
25. Currency
Unless otherwise specified, prices and payments on Qaydan Mart will be processed in the currency displayed during checkout.
For transactions involving currency conversion, the applicable bank or payment provider may determine the exchange rate and associated charges.
26. Transaction Records
Qaydan Mart may maintain records relating to:
Orders;
Payments;
Refunds;
Transactions;
Vendor settlements;
Cancellations;
Chargebacks; and
Payment disputes.
Customers and vendors should retain their payment receipts, transaction IDs, invoices, and order confirmations for future reference.
27. Changes to Payment Policy
Qaydan Mart may update this Payment Policy from time to time to reflect:
Changes in payment services;
New payment methods;
Changes in applicable laws;
Changes in marketplace operations;
Security improvements; or
Changes to vendor settlement procedures.
Updated policies will be published on the Qaydan Mart website or application.
28. Customer Responsibility
Customers agree to:
Provide accurate payment information;
Use authorized payment methods;
Maintain sufficient funds where required;
Protect their payment credentials;
Verify transaction details;
Avoid sharing OTPs or PINs;
Report suspicious transactions; and
Follow applicable Qaydan Mart payment procedures.
29. Contact Information
For payment-related assistance, please contact:
Qaydan Mart Customer Support
Website: www.qaydanmart.com
Email: support@qaydanmart.com
Phone: +880 1613-228050
Address: House: 20, Road: 03, Sector 15c, Uttara-1230, Dhaka, Bangladesh.
When contacting support regarding a payment issue, please provide your order number and transaction/reference ID where available.
30. Acceptance of This Policy
By using Qaydan Mart and completing an order, customers acknowledge that they have read, understood, and agreed to this Payment Policy, together with the applicable:
Terms & Conditions;
Privacy Policy;
Return & Refund Policy;
Cancellation Policy;
Shipping & Delivery Policy; and
Other Qaydan Mart marketplace policies.
Qaydan Mart reserves the right to take appropriate action against fraudulent, unauthorized, or abusive payment activity in accordance with applicable laws and marketplace rules.
Qaydan Mart — Your Trusted Multivendor Marketplace
