Welcome to Qaydan Mart. We are committed to providing customers with a safe, reliable, and convenient online shopping experience. As a multivendor eCommerce marketplace, Qaydan Mart connects customers with independent sellers/vendors.

This Return Policy explains when a customer can request a return, replacement, exchange, or refund for products purchased through Qaydan Mart.

1. Scope of This Policy

This Return Policy applies to products purchased through the Qaydan Mart website, mobile application, or other authorized Qaydan Mart sales channels.

Because Qaydan Mart is a multivendor marketplace, individual vendors may have additional product-specific return conditions. Any special return conditions should be clearly displayed on the relevant product page before purchase.

2. Eligible Reasons for Return

A customer may request a return if:

The wrong product was delivered.
The product is damaged upon delivery.
The product is defective or does not function as described.
The product is incomplete or missing essential accessories.
The product received does not materially match the product description or photographs.
The product is expired, where an expiry date is applicable.
The product is counterfeit or otherwise materially different from what was ordered.
The vendor has specifically offered a return/exchange facility for change-of-mind purchases.

Qaydan Mart may investigate every return request before approving a return, replacement, or refund.

3. Return Request Period

Customers should submit a return request within 7 days of receiving the product, unless a different period is specifically stated on the product page or applicable category policy.

For products that are damaged, defective, incorrect, or incomplete, customers should report the issue as soon as possible after delivery.

For certain products, including perishable goods, the reporting period may be shorter.

4. Product Condition for Return

To qualify for a return, the product should generally:

Be unused or in its original condition where applicable.
Include the original packaging, tags, manuals, accessories, warranty cards, and other included items.
Include the original invoice/order information where available.
Not have been intentionally damaged, altered, or misused by the customer.

For defective products, reasonable testing may be permitted where necessary to identify the reported defect.

5. Unboxing Evidence

For high-value, fragile, electronic, or sensitive products, Qaydan Mart or the vendor may request:

Unboxing video
Photographs of the package
Photographs of the product
Photographs of the shipping label
Description of the problem

Customers are encouraged to record an unboxing video immediately after receiving high-value or fragile products. This can help resolve disputes more efficiently.

6. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, safety considerations, customization, or other legitimate restrictions.

Examples may include:

Perishable food products
Fresh or time-sensitive products
Personal hygiene products after opening
Cosmetics or healthcare products after opening, where applicable
Customized or personalized products
Digital products after download/access, where applicable
Products specifically marked as "Non-Returnable"
Products damaged or used improperly by the customer
Products returned without required components or accessories

Any product-specific exclusions displayed on the product page will apply, subject to applicable law.

7. Change-of-Mind Returns

Change-of-mind returns are not automatically available for every product.

A change-of-mind return may be accepted only when:

The product is marked as eligible for change-of-mind return;
The return request is submitted within the specified period;
The product remains unused and in resalable condition; and
All original packaging, accessories, tags, and documentation are retained.

Delivery and return shipping charges may be non-refundable for change-of-mind returns.

8. Wrong Product Delivered

If a customer receives a product different from the product ordered, the customer should submit a return request through the Qaydan Mart platform.

After verification, Qaydan Mart or the relevant vendor may provide:

Replacement with the correct product; or
Refund if replacement is unavailable.

Where the error is attributable to the vendor or fulfillment process, the applicable return shipping cost may be borne by the vendor/platform.

9. Damaged or Defective Product

If a product arrives damaged or defective, the customer should notify Qaydan Mart within the applicable return period.

After inspection, the customer may be offered:

Replacement;
Repair, where applicable;
Refund; or
Another appropriate resolution.

The final resolution may depend on product type, warranty conditions, vendor policy, availability, and the nature of the defect.

10. Return Approval Process

The general return process is:

Step 1: Log in to your Qaydan Mart account.

Step 2: Go to My Orders.

Step 3: Select the relevant order/product.

Step 4: Select Request Return.

Step 5: Choose the reason for the return.

Step 6: Upload photographs, video, or other supporting evidence where requested.

Step 7: Submit the return request.

Step 8: Qaydan Mart and/or the relevant vendor reviews the request.

Step 9: If approved, return instructions will be provided.

Step 10: The product is collected or returned according to the instructions provided.

Step 11: After receiving and inspecting the returned product, Qaydan Mart processes the applicable replacement or refund.

11. Return Inspection

Returned products may be inspected by Qaydan Mart, the relevant vendor, or an authorized service/inspection partner.

A return may be rejected if the investigation determines that:

The product does not correspond to the original order;
The product was used improperly;
The product was intentionally damaged;
Important accessories or components are missing;
The return request was fraudulent or abusive; or
The claimed issue cannot be reasonably verified.

12. Replacement Policy

Where a product is eligible for replacement, Qaydan Mart or the vendor may replace it with the same product.

Replacement is subject to product availability.

If the same product is unavailable, Qaydan Mart may offer an alternative resolution, including a refund where applicable.

13. Refund Policy

If a refund is approved, the refund amount will normally correspond to the eligible amount paid for the returned product.

Depending on the reason for return:

Product price may be refunded.
Original delivery charges may be refundable when the return results from vendor/platform error, damaged goods, wrong products, or other qualifying circumstances.
Delivery charges may be non-refundable for change-of-mind returns.
Return shipping charges may be deducted where the return is not caused by vendor/platform error.

Refunds will normally be processed after the returned product has been received and verified.

14. Refund Processing Time

Once a refund is approved, the processing time may vary depending on:

Payment method;
Banking/payment service provider;
Mobile financial service provider;
Card issuer;
Vendor settlement status; and
Internal verification requirements.

Qaydan Mart will initiate the refund within its applicable processing timeframe after approval.

The time required for the amount to appear in the customer's account may depend on the customer's payment provider.

15. Cash on Delivery Orders

For Cash on Delivery (COD) orders, an approved refund may require the customer to provide valid payment information or another approved refund method.

Qaydan Mart may request verification before processing the refund.

16. Vendor Responsibility

Each vendor registered with Qaydan Mart is responsible for:

Providing accurate product information;
Delivering the correct product;
Maintaining product quality;
Honoring applicable return and warranty obligations;
Cooperating with return investigations;
Providing replacement products where approved; and
Processing vendor-side obligations within the timeframes established by Qaydan Mart.

Vendors must not publish return conditions that conflict with applicable law or Qaydan Mart's marketplace policies.

17. Qaydan Mart's Role as Marketplace Operator

Qaydan Mart operates as a multivendor marketplace connecting customers and independent vendors.

Depending on the transaction, Qaydan Mart may facilitate:

Order processing;
Payment processing;
Customer support;
Return requests;
Vendor communication;
Logistics coordination;
Dispute resolution; and
Refund processing.

Qaydan Mart reserves the right to investigate disputes and determine an appropriate marketplace-level resolution based on available evidence and applicable policies.

18. Fraudulent or Abusive Return Requests

Qaydan Mart reserves the right to reject or investigate return requests that appear to involve:

False claims;
Repeated unreasonable returns;
Product swapping;
Intentional product damage;
Fraudulent evidence;
Misuse of the return system; or
Other abusive behavior.

Qaydan Mart may restrict, suspend, or terminate accounts involved in fraudulent or abusive activity.

19. Order Cancellation Before Delivery

Cancellation requests may be accepted before shipment, subject to the order status and applicable vendor conditions.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

20. Warranty and Manufacturer Policy

Some products may be covered by a manufacturer or vendor warranty.

After the applicable return period, product problems may need to be handled under the applicable warranty terms rather than Qaydan Mart's standard return policy.

Warranty terms may vary by product and vendor.

21. Product-Specific Return Conditions

Certain categories may have different return periods or conditions.

Customers should always check:

Product description;
Return eligibility;
Warranty information;
Vendor return conditions; and
Category-specific restrictions

before placing an order.

22. Dispute Resolution

If a customer and vendor cannot resolve a return dispute, the customer may contact Qaydan Mart Customer Support.

Qaydan Mart may request supporting documents, photographs, videos, invoices, delivery information, or other evidence before making a decision.

Qaydan Mart will attempt to resolve disputes fairly between customers and vendors.

23. Compliance With Applicable Laws

This Return Policy is intended to operate in accordance with applicable laws and regulations of Bangladesh, including applicable consumer protection and e-commerce requirements.

Where applicable law provides a customer with rights greater than those described in this policy, the customer's statutory rights will prevail.

24. Policy Changes

Qaydan Mart reserves the right to update or modify this Return Policy from time to time.

Any updated policy will be published on the Qaydan Mart website or application with the applicable effective date.

25. Contact Qaydan Mart

For return, replacement, or refund assistance, customers may contact:

Qaydan Mart Customer Support
Website: www.qaydanmart.com
Email: support@qaydanmart.com
Phone: +880 1613-228050

By purchasing products through Qaydan Mart, customers and vendors acknowledge that they have read and agreed to the applicable Return Policy.

Qaydan Mart — Your Trusted Multivendor Marketplace

Return Policy