Welcome to Qaydan Mart. These Terms & Conditions govern your access to and use of the Qaydan Mart website, application, marketplace, and related services.

Qaydan Mart operates as a multivendor eCommerce marketplace, allowing independent vendors and sellers to list and sell products to customers through the Qaydan Mart platform.

By accessing, registering with, or using Qaydan Mart, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Definitions

For the purposes of these Terms:

• "Qaydan Mart," "we," "us," or "our" means Qaydan Mart and its authorized representatives.

• "Customer," "you," or "user" means any person who accesses or uses the Qaydan Mart platform.

• "Vendor," "Seller," or "Merchant" means an independent business or individual authorized to sell products through Qaydan Mart.

• "Platform" means the Qaydan Mart website, application, marketplace, and related digital services.

• "Product" means any item or service listed by a vendor on the Qaydan Mart platform.

• "Order" means a request submitted by a customer to purchase one or more products.

• "Marketplace" means the online environment operated by Qaydan Mart where customers and vendors interact.

2. Acceptance of Terms

By using Qaydan Mart, you agree to:

• Comply with these Terms & Conditions.

• Follow all applicable Qaydan Mart policies.

• Provide accurate information.

• Use the platform lawfully.

• Respect other customers, vendors, employees, and service providers.

• Accept applicable product, payment, shipping, return, and refund conditions.

If you do not agree with these Terms & Conditions, you should not use the Qaydan Mart platform.

3. Eligibility

Users must provide accurate registration information and must be legally capable of entering into transactions under applicable laws.

Where a user is under the applicable legal age, use of the platform may require involvement or permission from a parent or legal guardian.

Qaydan Mart reserves the right to refuse or restrict access where eligibility requirements are not satisfied.

4. Customer Account

Customers may create an account to access certain Qaydan Mart services.

Customers are responsible for:

• Maintaining accurate account information.

• Keeping login credentials secure.

• Keeping their registered contact information updated.

• All activities performed through their account, subject to applicable law.

• Immediately reporting suspected unauthorized account access.

Customers must not share their passwords or authentication credentials with unauthorized persons.

5. Vendor Account

Vendors must provide accurate and complete information during registration and verification.

Vendor information may include:

• Business or seller name

• Contact information

• Identification or verification information

• Business information

• Payment/settlement information

• Product information

• Other information reasonably required by Qaydan Mart

Qaydan Mart may review, verify, approve, reject, suspend, or terminate a vendor account according to its marketplace policies.

6. Vendor Responsibilities

Vendors are independent sellers operating through the Qaydan Mart marketplace.

Each vendor is responsible for:

• Product quality

• Product authenticity

• Product descriptions

• Product images

• Pricing

• Stock availability

• Product specifications

• Order fulfillment

• Packaging

• Applicable warranties

• Legal compliance

• Required product documentation

• Customer service relating to their products

Vendors must not list products that violate Qaydan Mart policies or applicable laws.

7. Product Listings

Vendors must ensure that product listings are:

• Accurate

• Complete

• Current

• Non-misleading

• Legally compliant

Product information should accurately represent the actual product offered for sale.

Qaydan Mart may modify, hide, reject, suspend, or remove product listings that violate marketplace requirements.

8. Product Availability

Product availability is subject to vendor inventory.

A product displayed on Qaydan Mart may become unavailable before an order is successfully processed.

If an ordered product becomes unavailable, Qaydan Mart or the relevant vendor may contact the customer regarding cancellation, replacement, refund, or another available solution.

9. Pricing

Vendors are responsible for maintaining accurate product prices.

Prices displayed on Qaydan Mart may change from time to time.

Applicable charges may include:

• Product price

• Delivery charges

• Applicable taxes or government charges

• Service charges, where applicable

• Promotional adjustments

• Other applicable fees

The final amount payable will be displayed during the applicable checkout process.

10. Orders

Placing an order constitutes a request to purchase the selected products.

Qaydan Mart or the relevant vendor may accept, reject, cancel, or modify an order where reasonably necessary, including circumstances involving:

• Product unavailability

• Incorrect pricing

• Suspected fraud

• Payment failure

• Incorrect customer information

• Vendor fulfillment problems

• Technical errors

• Delivery limitations

• Violation of marketplace policies

An order confirmation does not necessarily guarantee that every product will ultimately be available for fulfillment.

11. Multivendor Orders

A single customer order may contain products from multiple vendors.

In such circumstances:

• Different products may be fulfilled separately.

• Delivery times may differ.

• Products may arrive in separate packages.

• Different vendors may be responsible for individual products.

• Return or refund eligibility may vary by product.

• Applicable vendor policies may apply subject to Qaydan Mart marketplace rules.

Qaydan Mart may coordinate disputes between customers and vendors where necessary.

12. Payment

Customers must complete payment using the payment methods made available by Qaydan Mart.

Available payment methods may include, where supported:

• Cash on Delivery

• Bank cards

• Mobile financial services

• Internet banking

• Payment gateways

• Other authorized payment methods

Payment transactions may be processed by third-party payment service providers.

Qaydan Mart is not responsible for technical failures originating solely from a third-party payment provider, although we may assist in coordinating the resolution.

13. Payment Security

Customers must not provide passwords, PINs, OTPs, CVV/security codes, or other confidential authentication credentials to anyone claiming to represent Qaydan Mart.

Qaydan Mart may cancel or restrict transactions where fraud, unauthorized activity, or suspicious payment activity is reasonably suspected.

14. Delivery & Shipping

Delivery may be performed by:

• Qaydan Mart

• The relevant vendor

• Third-party courier or logistics providers

• Other authorized delivery partners

Estimated delivery times are provided for guidance and may vary due to:

• Product availability

• Vendor processing time

• Customer location

• Courier capacity

• Weather

• Public holidays

• Transportation disruptions

• Other circumstances beyond reasonable control

15. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information.

Qaydan Mart and/or the relevant vendor may not be responsible for delays or failed delivery caused by incorrect or incomplete customer information.

Additional delivery charges may apply in certain circumstances.

16. Order Cancellation

Customers may request order cancellation according to the applicable Qaydan Mart cancellation policy.

Cancellation may not be available after an order has been dispatched or otherwise reached a stage where cancellation is no longer reasonably possible.

Vendors may also request cancellation where fulfillment is impossible, subject to Qaydan Mart marketplace rules.

17. Returns, Exchanges & Refunds

Returns, exchanges, replacements, and refunds are governed by the applicable Qaydan Mart Return & Refund Policy.

Eligibility may depend on:

• Product category

• Product condition

• Reason for return

• Time since delivery

• Vendor requirements

• Applicable marketplace rules

• Applicable law

Customers should follow Qaydan Mart's return instructions before sending products back.

18. Damaged or Incorrect Products

If a customer receives a damaged, defective, incomplete, or incorrect product, the customer should report the issue within the applicable period.

Qaydan Mart or the relevant vendor may request:

• Order ID

• Product photographs

• Packaging photographs

• Videos

• Product information

• Other evidence reasonably required to investigate the complaint

A replacement, exchange, refund, or other resolution may be provided where the claim is approved.

19. Vendor Commission & Settlement

Qaydan Mart may charge vendors commissions, service fees, subscription fees, transaction fees, delivery-related charges, promotional fees, or other marketplace fees according to the applicable vendor agreement or fee schedule.

Vendor settlements may be adjusted for:

• Commission

• Refunds

• Returns

• Cancellations

• Chargebacks

• Payment processing fees

• Other applicable marketplace adjustments

Qaydan Mart may temporarily withhold or adjust settlement amounts where reasonably necessary to investigate disputes, fraud, refunds, or other marketplace issues.

20. Promotions & Discounts

Qaydan Mart and/or vendors may offer:

• Discounts

• Coupons

• Promotional campaigns

• Flash sales

• Voucher codes

• Free delivery offers

• Other promotional benefits

Promotions may have specific terms, eligibility requirements, validity periods, product restrictions, or usage limits.

Qaydan Mart reserves the right to modify or cancel a promotion where reasonably necessary.

21. Reviews & Ratings

Customers may be allowed to submit product or vendor reviews and ratings.

Reviews should be:

• Honest

• Relevant

• Based on genuine experiences

• Respectful

• Free from unlawful content

Users must not submit:

• Fake reviews

• Reviews intended to manipulate rankings

• Threats

• Harassment

• Defamatory content

• Personal information of others

• Promotional spam

• Malicious or unlawful content

Qaydan Mart may remove or restrict reviews that violate these requirements.

22. Prohibited Products

Vendors must not list or sell products prohibited by:

• Applicable laws

• Qaydan Mart policies

• Payment provider requirements

• Courier restrictions

• Other applicable marketplace requirements

Qaydan Mart may remove prohibited listings and take appropriate action against the responsible vendor.

23. Prohibited Activities

Users must not use Qaydan Mart to:

• Commit fraud

• Misrepresent products

• Manipulate prices or orders

• Create fake accounts

• Abuse promotions

• Submit fraudulent refund claims

• Upload malicious software

• Attempt unauthorized access

• Interfere with platform operations

• Scrape or copy protected marketplace data without authorization

• Impersonate Qaydan Mart or another person

• Harass customers, vendors, or staff

• Conduct unlawful activities

• Circumvent marketplace security measures

24. Intellectual Property

The Qaydan Mart name, logo, website design, software, graphics, text, interface, trademarks, and other platform content may be protected by applicable intellectual property laws.

Users may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit Qaydan Mart intellectual property without appropriate authorization.

Vendors remain responsible for ensuring that product images, descriptions, logos, trademarks, and other content they upload do not infringe third-party rights.

25. Vendor Content License

By submitting product information, images, descriptions, logos, or other content to Qaydan Mart, vendors grant Qaydan Mart the permissions reasonably necessary to display, promote, operate, and market those products through the marketplace and related channels.

Vendors remain responsible for having the necessary rights to use submitted content.

26. Privacy

Use of Qaydan Mart is also subject to the Qaydan Mart Privacy Policy.

Qaydan Mart may collect and process information necessary to:

• Create and manage accounts

• Process orders

• Process payments

• Deliver products

• Provide customer support

• Prevent fraud

• Improve services

• Comply with applicable requirements

Users should review the Privacy Policy for additional information.

27. Third-Party Services

Qaydan Mart may integrate or rely on third-party services, including:

• Payment gateways

• Banks

• Mobile financial services

• Courier companies

• Hosting providers

• Analytics providers

• Communication services

• Technology providers

Third-party services may have their own terms and policies.

Qaydan Mart will make reasonable efforts to coordinate issues involving third-party providers but cannot guarantee uninterrupted third-party services.

28. Platform Availability

Qaydan Mart aims to maintain a reliable marketplace but does not guarantee that the platform will always be:

• Available

• Error-free

• Uninterrupted

• Completely secure

• Free from technical problems

Maintenance, upgrades, technical failures, cyber incidents, or circumstances beyond our reasonable control may temporarily affect availability.

29. Account Suspension or Termination

Qaydan Mart may suspend, restrict, or terminate an account where reasonably necessary, including circumstances involving:

• Fraud

• Policy violations

• Repeated customer complaints

• Vendor misconduct

• Unauthorized activity

• Payment abuse

• Prohibited products

• False information

• Security risks

• Illegal activities

Where appropriate, Qaydan Mart may provide notice or an opportunity to resolve the issue.

30. Limitation of Marketplace Responsibility

Qaydan Mart operates as a marketplace connecting customers and independent vendors.

Unless otherwise stated by Qaydan Mart or required by applicable law, vendors remain primarily responsible for the products they list and sell.

Qaydan Mart may assist with disputes, customer support, payments, logistics, and marketplace administration, but this does not necessarily make Qaydan Mart the manufacturer, owner, or direct seller of every product listed by a vendor.

31. Product Warranty

Where a product includes a manufacturer's or vendor's warranty, the applicable warranty terms will govern the warranty claim.

Qaydan Mart may assist customers in communicating with the relevant vendor or warranty provider where appropriate.

Warranty coverage may vary by product and vendor.

32. Force Majeure

Qaydan Mart will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

• Natural disasters

• Floods

• Fires

• Severe weather

• Epidemics or pandemics

• War

• Civil unrest

• Government actions

• Strikes

• Transportation disruptions

• Internet or infrastructure failures

• Major technical failures

• Other extraordinary circumstances

33. Indemnification

To the extent permitted by applicable law, users and vendors agree to be responsible for losses, claims, damages, liabilities, or expenses arising from their:

• Violation of these Terms

• Misuse of the platform

• Fraudulent activity

• Infringement of third-party rights

• Violation of applicable laws

• Breach of representations made to Qaydan Mart

34. Dispute Resolution

Customers and vendors should first attempt to resolve marketplace disputes through Qaydan Mart Support.

Where a dispute cannot be resolved through customer support, it may be escalated to Qaydan Mart management or handled through other appropriate dispute-resolution mechanisms available under applicable law.

Nothing in these Terms is intended to remove any rights or remedies that cannot legally be excluded.

35. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws and regulations of Bangladesh, unless otherwise required by applicable law.

Any legal dispute shall be subject to the jurisdiction of the appropriate courts or authorities in Bangladesh, subject to applicable legal requirements.

36. Changes to These Terms

Qaydan Mart may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• New marketplace services

• Changes in business operations

• Technology updates

• Vendor requirements

• Customer service improvements

• Legal or regulatory requirements

The updated version will be published on the Qaydan Mart platform with the applicable "Last Updated" date.

Continued use of Qaydan Mart after the updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

37. Contact Information

For questions regarding these Terms & Conditions, customers and vendors may contact Qaydan Mart through the official support channels.

Qaydan Mart

Customer Support: +880 1613-228050

Vendor Support: support@qaydanmart.com

Email: support@qaydanmart.com

Website: www.qaydanmart.com

Support Hours: 24 Hours

Business Address: House: 20, Road: 03, Sector 15c, Uttara-1230, Dhaka, Bangladesh.

38. Final Agreement

These Terms & Conditions, together with the Qaydan Mart Privacy Policy, Return & Refund Policy, Shipping Policy, Support Policy, Vendor Policy, and other applicable marketplace policies, constitute the rules governing the use of the Qaydan Mart marketplace.

By using Qaydan Mart, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

Qaydan Mart — Your Trusted Multivendor eCommerce Marketplace.