Privacy Policy

Welcome to Qaydan Mart. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Qaydan Mart collects, uses, stores, and protects information when you use our website, mobile applications, marketplace, products, and services.

By accessing or using Qaydan Mart, you agree to the practices described in this Privacy Policy.

1. About Qaydan Mart

Qaydan Mart is a multivendor e-commerce marketplace that allows customers to discover and purchase products from independent sellers and vendors. Vendors may create accounts, list products, manage orders, and communicate with customers through the platform.

Because Qaydan Mart operates as a marketplace, certain information may be shared with the relevant vendor when necessary to process and fulfill an order.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

When you create an account, place an order, contact us, or use our services, we may collect:

Full name
Email address
Mobile/phone number
Billing address
Shipping/delivery address
Account login information
Date of birth, where applicable
Profile information
Customer support communications

2.2 Order and Transaction Information

We may collect information related to your purchases, including:

Products purchased
Vendor/seller information
Order number
Order date and time
Order status
Delivery information
Payment status
Refund and cancellation information
Discount or promotional information

We do not normally store complete payment card details on our servers. Payments may be processed through third-party payment service providers that maintain their own privacy and security practices.

2.3 Vendor Information

If you register as a vendor on Qaydan Mart, we may collect additional information, including:

Business/store name
Business address
Contact information
Vendor profile information
Bank/payment information required for settlements
Business registration or verification documents where required
Product and inventory information
Sales and transaction information

3. Automatically Collected Information

When you visit Qaydan Mart, certain information may automatically be collected, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Website navigation information
Referring website
Date and time of access
General usage and interaction information

This information helps us improve website performance, security, usability, and services.

4. Cookies and Similar Technologies

Qaydan Mart may use cookies and similar technologies to:

Keep users signed in
Remember shopping cart items
Maintain user preferences
Improve website functionality
Understand website usage
Analyze traffic and performance
Provide relevant marketing and promotional content

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

5. How We Use Your Information

We may use collected information to:

Create and manage your account
Process and fulfill orders
Connect customers with relevant vendors
Process payments and refunds
Arrange product delivery
Provide customer support
Communicate about orders and account activity
Send service-related notifications
Improve our website and marketplace
Prevent fraud and unauthorized activity
Maintain platform security
Manage vendor accounts
Process vendor settlements
Personalize your shopping experience
Send promotional communications where permitted
Comply with applicable laws and legal requirements

6. Information Sharing With Vendors

Qaydan Mart is a multivendor marketplace. When you purchase a product from a particular vendor, we may share information necessary for that vendor to process and fulfill your order.

This may include:

Customer name
Shipping address
Phone number
Order details
Product information
Delivery-related information

Vendors are expected to use customer information only for legitimate marketplace-related purposes, including order processing, delivery, customer service, and legally required activities.

Vendors must not use customer information for unauthorized marketing, resale, or other purposes unrelated to the transaction.

7. Sharing Information With Third Parties

We may share information with trusted service providers when necessary to operate Qaydan Mart, including:

Payment processors
Delivery and logistics providers
Hosting and cloud service providers
Website analytics providers
Email and SMS service providers
Customer support providers
Fraud prevention and security services
Technology and software service providers

We may also disclose information when required by law, court order, government authority, or to protect the rights, property, safety, or security of Qaydan Mart, our customers, vendors, or others.

8. Payment Information

Payments may be processed through third-party payment gateways.

Depending on the payment method, payment providers may collect and process information such as:

Payment method
Transaction reference
Payment status
Billing information

Qaydan Mart does not intentionally retain complete credit/debit card numbers or security codes unless specifically required and lawfully permitted for a particular payment service.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no internet-based system can be guaranteed to be completely secure. Users should also take reasonable steps to protect their account credentials and devices.

10. Account Security

Customers and vendors are responsible for maintaining the confidentiality of their passwords and account information.

You should immediately contact Qaydan Mart if you believe that:

Your account has been accessed without authorization
Your password has been compromised
Your personal information has been misused

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our services
Maintain account and transaction records
Process orders and refunds
Resolve disputes
Prevent fraud
Meet legal and regulatory obligations
Enforce our agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Request restriction of certain processing
Withdraw consent where processing is based on consent
Object to certain uses of your information
Request information about how your data is processed

Some requests may be subject to legal or operational limitations.

13. Marketing Communications

With your permission or where permitted by applicable law, Qaydan Mart may send:

Promotional emails
SMS notifications
Product offers
Discount information
Marketplace announcements
Personalized recommendations

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or contacting us.

Please note that you may continue to receive essential service communications, such as order confirmations, delivery updates, security notifications, and account-related messages.

14. Children's Privacy

Qaydan Mart is not intended for children who are unable to legally use online shopping services under applicable law.

We do not knowingly collect personal information from children without appropriate authorization. If we become aware that we have collected such information improperly, we may take reasonable steps to delete it.

15. Third-Party Websites

Qaydan Mart may contain links to third-party websites, applications, payment providers, social media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

16. Vendor Responsibility

Vendors using Qaydan Mart must handle customer information responsibly and in accordance with applicable privacy and data protection laws.

Vendors must:

Use customer information only for legitimate business purposes
Protect customer information from unauthorized access
Avoid selling or misusing customer information
Not use customer data for unauthorized marketing
Delete or securely dispose of information when it is no longer required

Qaydan Mart may take appropriate action against vendors who misuse customer information or violate marketplace policies.

17. Changes to This Privacy Policy

Qaydan Mart may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When changes are made, we may update the Effective Date at the beginning of this policy. Continued use of Qaydan Mart after an updated policy is published may constitute acceptance of the revised policy, where permitted by law.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Qaydan Mart through the contact information provided on our website.

Qaydan Mart
Website: Qaydan Mart
Email: info@qaydanmart.com
Phone: +880 1613-228050
Address: House: 20, Road: 03, Sector 15c, Uttara-1230, Dhaka, Bagladesh.